Operations Manager for Marketplace Expansion
A confidential US marketplace scaleup is expanding into new supplier and customer segments. It needs an operator who turns messy growth into reliable systems.
Operational rigor for expansion-stage growth.
You will own marketplace health, escalations and process design. You will also set the operating rhythm the company needs to grow without hurting service quality.
Key facts
Salary band
US$65k to 95k
Market estimate, shared before you apply. The final offer depends on country, seniority and scope.
Location and remote scope
Remote from LATAM with Americas-time-zone overlap. Occasional travel may be required for team sessions or market launches.
Company
Confidential US scaleup building a B2B marketplace with logistics, supplier coordination, and service-delivery complexity.
Experience and languages
5+ years in operations, marketplace operations, logistics, supply operations, revenue operations, or service-delivery management. English and Spanish required.
What you will own
- Monitor marketplace health, fulfillment quality, bottlenecks, and expansion readiness.
- Design operating processes that reduce manual coordination and improve accountability.
- Partner with product and data teams on dashboards, automation, and workflow improvements.
- Manage escalations across customers, suppliers, and internal teams.
- Build weekly performance rituals for launch, service quality, and capacity planning.
What we are looking for
- Calm operator who can impose structure without slowing down a growing team.
- Experience in marketplaces, logistics, service operations, or complex B2B delivery.
- Strong spreadsheet and dashboard fluency with practical process judgment.
- Clear communication across commercial, support, product, and leadership stakeholders.
How we evaluate candidates for this role
Every application is reviewed with our 5-Lens Method. For this role, each lens looks for:
- Craft. Processes the candidate designed that still run, with the metrics they improved.
- Context. Experience in marketplaces, logistics or service operations at a growing company.
- Communication. Clear written updates and calm escalation calls in English and Spanish.
- Cultural Fluency. Comfort working with US product and leadership teams across time zones.
- Drive. Interest in building systems, not only in fixing daily fires.
How to apply
- Send the short form below with your LinkedIn and, if you like, your CV.
- We reply within 72 hours, including when the answer is no, and we explain why.
- If there is a fit, you speak with a senior recruiter about the role and your goals.
- Shortlisted candidates meet the client, with interview preparation from us.
The client remains confidential at this stage. We share the company name and interview process before introducing any candidate.
Send us your application.
We read every application personally and reply within 72 hours, including the no's.